Terms and Conditions
Our Terms and Conditions
Payment is required upon completion on the day of the cleaning service unless other arrangements have been made with Blueclean Services
Payments can be made by cash or cheque, please note if payment by cheque results in a dishonoured cheque, the client is liable for all bank and legal charges.
Payment may also be made with debit or credit card via paypal or over the phone (Blueclean Services must be notified for this preference in advanced) we will never share Client card details.
The Client's acknowledges and authorises Blueclean Services to charge any outstanding amount in regards to the cleaning service provided to the credit/debit card the client has given.
Blueclean Services understands that emergencies sometimes happen unpredictably and these circumstances might make you reschedule or cancel a service.
We do our best to suit the time you have available to receive our services and therefore all that we require is a minimum of 24-hour notice for any cleaning service cancellation or reschedule.
If you need to reschedule or cancel a cleaning service appointment, we request you to provide us with a 24-hour notice; otherwise cancellations received less than 24 hours prior to the schedule arrival time are subject to a $60 cancellation fee.
If we dot receive any notice of a cancellation or if our cleaners are unable access to the property, we reserve the right to charge the minimum $60 show up fee or up to 50% of the booked cleaning service, as our time is not reusable.
Please note that by booking our cleaning services you are accepting the conditions of our cancellation policy.
The Client understands that any ‘late payments’ may be subject to additional fees.
The Client agrees to reimburse Blueclean Property Services for all legal costs and other expenses incurred by Blueclean Property Services in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
All payments must be made In Australian Dollars. (AUD)
COMPLAINTS AND CLAIMS
The Client acknowledges and comprehends that theft or damage MUST be reported to Blueclean Services within 24 Hours from the service date, failure to do so will entitle customer to no insurance recovery
Blue Clean recommends the Client or his/hers representative to be present in the beginning and end of the cleaning session so a review of the service provided can be done and if any alterations are wanted, they be made on the same day. The Client acknowledges that a re-clean due to “poor” service or the real-estate not being satisfied is not available for special or promotional prices.
Blueclean Services may take up to 5 Working days to respond to a complaint.
Complaints are only accepted in writing (letter, email) Complaints must be reported on completion or in the following 48-hour. All fragile and highly breakable objects must be secured or removed. Items excepted from liability are: jewellery, cash and items of sentimental value, antiques and art.
Key replacement/locksmith fees are paid only if keys are lost by our operatives, please note there is a $30 per household liability limit.
In case of damage Blueclean Property Services Pty. Ltd. will try to repair the item/s if it agrees that it caused the damage, if the item/s cannot be repaired Blueclean Property Services Ltd will rectify the problem through its insurance company by crediting the Client with the item/s if it is proven to be by our operatives.
Blueclean Property Services reserves the right not to be responsible for: tardiness for a cleaning visit due to a traffic congestion, postponed service due to broken equipment, Client or any third party entering or present at Client’s premises hindering the cleaning process, accidental damages worth up to $100 or less, lack of hot water or power and suitable cleaning materials and/or equipment in full working order that are provided by the Client.
Client understands that he/she is not entitled to any refunds.
If the Client is not satisfied with the cleaning service provided and a complaint has been placed in the stated 48 hours after the job has been completed, Blueclean Property Services reserves the right to return a cleaner and re-clean any areas and items to Client’s satisfaction.
The guarantee and redo of the work has to be provided by Blueclean Property Services when notice is given within the 48 hours after the completion of the service and before making any refund claims where the service provided is not satisfactory.
Therefore the Client must allow the cleaner to be returned and he/she should be at present at all times during the re-clean visit, this is not valid for special or promotion price cleaning.
Blueclean Property Services reserves the right to return a cleaner not more than once.
Blueclean Property Services has a Public and Employer's liability insurance. The policy will cover any accidental damages caused by an operator working on behalf of Blueclean Property Services, reported within 24 hours of service date.
Insurance cover does not include anything that may break down or stop working at any time such as: dishwasher, washing machine, oven, cookers, extractor fans, fridge, freezer, etc, any other items, uncertainty of which the Client is already aware for such us bathroom appliances or any fixtures. The Client is obliged to warn the Company or the cleaner about appliances that are poorly fixed or not in full working order.
Blueclean Property Services reserves the right to refuse to share any of the confidential company’s documents.
Client may cancel the scheduled cleaning job up to 24 hours prior to the agreed start time
Client agrees to pay $60.00 AUS or up tp 50% of the quote as a cancellation fee if he/she cancels or changes the date/time less than 24 hours prior to the scheduled appointment.
Clients agrees to pay $60.00 AUS or up to 50% of the quote as a cancellation fee in the event of a lock- out caused by our cleaners being turned away; no one home to let them in; no water or power available at Client's premises or problem with clients keys. If keys are provided they must open the lock without any special efforts or skills.
If an initial deposit has been paid to Blueclean Property services Pty. Ltd then Client agrees that deposit funds may be used to cover the cancellation fee.