Our Terms and Conditions

Blueclean Terms and Conditions

Terms and Conditions – Blueclean Property Services

Blueclean Property Services reserves the right to make any changes to any part of these terms and conditions without giving any prior notice.

By using Blueclean Property Services by telephone, e-mail or the Blueclean website the Client agrees to be bound by Blueclean Property Services terms and conditions.

RESIDENTIAL, ACCOMODATION AND COMMERCIAL CLEANING SERVICES

If the Client agrees to provide all cleaning materials and equipment needed for the required work, they are liable and responsible that all cleaning equipment should be safe and in full working order.
If Blueclean Property Services has to collect keys from a third party's address outside the postal code of the premises where work is to be carried out a fee may apply.
Blueclean Property Services will not be accountable for triggering any alarm systems. Client should give any special instructions for deactivation/activation of any household alarm systems.
Blueclean Property Services reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Blueclean Property Services also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Blueclean Property Services will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the complete service being completed.
Blueclean Property Service does not accept responsibility for the poor performance or quality of work on a Post-Renovation Cleaning if at the moment of the job, there are other workers in the property or if any construction work is still happening.
At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;
Standard Cleaning does not include cleaning of: Cleaning of ceilings, windows and any other surfaces outside of normal reach, cleaning of deep stains, pet messes and other heavy soiling’s, Mould removal, Lifting heavy items (such as furniture or white goods), Cleaning or maintenance of outside areas such as garages, patios, decks and gardens, Cleaning of exteriors, including walls and windows
All Properties for residential, accommodation or commercial cleanings must be unoccupied unless informed and agreed beforehand, for a team to follow the established work scope of the service hired.
All our services are guaranteed, and Blue Clean staff will re-attend a property if further cleaning is required within the work scope of the service hired. A non-service conformity must be informed for Blue Clean to rectify the cleaning prior to claim the refund of a service fee
Blue Clean Property Services reserves the right not to accept a booking for any reason.
For accommodation cleaning services, Blue Clean does not recommend any local Laundromat/dry cleaning business. Blue Clean Services does not accept responsibility for any missing linen dropped off to the designated laundromat by the client.
The cleaning window for accommodation services must be a range of 4 or 6 hours depending if it's a small or large property accordingly. Our teams may arrive anytime within that window. Early check-ins or late check-outs must be informed to us at least 24 hours before the scheduled times.

ARRIVAL WINDOW

The booking arrival time is a range that represents our arrival window, usually 2 hours to deal with the unpredictability of traffic, parking and other surprises.

PARKING

Visitor's parking or free street parking must be available for the time our teams perform the job. Extra charges may apply if free parking is not available.

LINEN HIRE FOR ACCOMMODATION CLEANING

Before using Blue Clean's linen hire service for accommodation services, house owners, property managers, hosts and customers must remove any bed linen and towels from the property. Blue Clean Property Services does not store customers' linen and it is not responsible for any missing linen that may get mixed during the linen hire service.
The linen must be returned if you ever stop renting out your property. Our team will pick up with no extra charge. However if the linen hired is not returned, the assigned credit card or the payment method agreed, will be charged the cost of the linen purchase according to the number of packs in possession (Single, Queen, King).

END OF LEASE CLEANING (TENANCY CLEANING)/SPRING AND ONE OFF CLEANING/ AFTER BUILDERS CLEANING

If the Client agrees to provide all cleaning materials and equipment needed for the required work, they are liable and responsible that all cleaning equipment should be safe and in full working order.

The End of Tenancy Cleaning, One Off/Spring Cleaning and an After Builders Cleaning do not include cleaning of: Cleaning of ceilings, windows and any other surfaces outside of normal reach, cleaning of deep stains, pet messes and other heavy soiling’s, Mould removal, Lifting heavy items (such as furniture or white goods), Cleaning or maintenance of outside areas such as garages, patios, decks and gardens, Cleaning of exteriors, including walls and windows
Professional carpet and oven cleaning are not included unless client requests this service.

If Blueclean Property Services has to collect keys from a third party's address outside the postal code of the premises where work is to be carried out a fee may apply.
Blueclean Property Services will not be accountable for triggering any alarm systems. Client should give any special instructions for deactivation/activation of any household alarm systems.
Blueclean Property Services reserves the right not to continue with the job if on inspection, it is found that the material to be cleaned or treated is not suitable for cleaning or treatment. Blueclean Property Services also will not continue with the job if for example water or power is not available or if there is interference in the work from the Client or any other person.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Blueclean Property Services will provide the Customer with the option to pay an increased fee to complete the Service, or pay the quoted amount without the complete service being completed.
Client is advised that an end of tenancy cleaning may take double the length of the time required for a general cleaning. After Builders Cleaning, After Party Cleaning or Badly neglected homes may take up to three times longer than a well maintained home requiring the same service.
At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises;

Blueclean Property Services reserves the right not to accept a booking for any reason.
The client must inform to Blue Clean Customer Care team via phone, text message, email or chat, how the cleaner should proceed with any items left or abandoned in the property prior to commence the cleaning job
Any items left or abandoned in the property where an End of Lease cleaning for an unfurnished property is provided, are considered rubbish and will be disposed in the most convenience place out of the house or building to avoid any disruption during the final real state inspection check.
Blue Clean does not take any responsibility for any items left or abandoned for an end of lease cleaning at an unfurnished property.

PACKING AND UNPACKING SERVICES

Scope of Service: Blue Clean Services offers packing and unpacking services exclusively for light items. We do not handle furniture or home appliances.
Safety Measures: To ensure the safety of our team and your belongings, goods to be unpacked must be placed in the specific room where they are to be organised. We do not move boxes, and all items must be reachable from the floor or a step ladder, without requiring access to attics or other difficult-to-reach areas.
Limitation of Liability: Blue Clean Services is not a common carrier and accepts no liability as such. We reserve the right to refuse moving items considered dirty or unsuitable for transport. Boxes must be sturdy enough to carry the items within them.
Safety Risks: Our team reserves the right to refuse work if safety risks are present or if the requested tasks are deemed unsuitable for our equipment or personnel.
Notification of Fragile Items: Customers must provide written notice of any fragile or valuable items with a value exceeding $1,000 prior to the commencement of removal or storage.
Professional Conduct: We expect all interactions with our team to be polite and professional. We reserve the right to refuse service if the customer or individuals on the property are not acting in a respectful manner.
Special Requests: Blue Clean Services may refuse requests that fall outside the scope of our service description. Customers must inform us of any unusual structures or items
Commencement of Job: The duration of a job begins upon our team's arrival at the pick-up location and continues until all tools and equipment are back in our possession and payment is completed.
Exclusions: Blue Clean Services shall not be responsible for the condition or operation of electronic equipment, clocks, or any other mechanical devices with unknown mechanical conditions.
Valuables Exclusion: We are not liable for loss or damage to valuables such as currency, jewelry, works of art, or fragile items unless special arrangements are made and agreed upon.
Glass and Fragile Items: We are not responsible for damage to glass, porcelain, ceramic items, or other fragile items unless special packaging has been provided.
Special Instructions: Customers must provide any special instructions for items requiring disassembly, assembly, or other preparation. Failure to do so releases Blue Clean Services from liability for any resulting damage.
Coverage Exclusions: Cash, checks, jewelry, firearms, and other high-value items should be packed by the customer and are excluded from coverage. Additionally, particle board, pressed wood furniture, and IKEA furniture are not covered due to their susceptibility to damage during transport or assembly.
By engaging with Blue Clean Services, customers agree to abide by these terms and conditions.

STEAM CARPET SERVICES

All Steam carpet cleaning orders are based on the number of standard rooms for residential properties or SQMTS for commercial services.
Blueclean Cleaning Services reserves the right to amend the initial quotation should the Client's original requirements change.
If the Client has a dog, cat or other hairy animal hair slowing down the cleaning process additional extra charge will be added to the service price.
If the Client premises are above the third floor of a building with no lift additional charges will apply.
Blueclean Services has the right not to proceed with the job if on inspection the property is not suitable for the desired cleaning service or treatment. Blueclean Service will not continue with the job if power or water is not available or if there is delay or interference in the work from the Client or any other person, the client may be liable for an attendance fee.
Clients should appreciate that carpets often will not have the same appearance after cleaning, often because of varies in wear and tear. Sunlight often causes fading in some areas on the carpet and cleaning cannot correct this. Stains may not always be visible until dirt is removed and it might not be possible to get rid of those stains completely. Blueclean Services will always try its hardest to get the best results but Clients are asked to be mindful of these limitations which are common to all cleaning operations.
If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the quote provided by Blueclean Property Services, Blueclean Property Services will give the Client the option to either pay an increased fee to complete the Service or pay the quoted amount without the Service being completed and the team adjusts the service to the fee paid.

GIFT VOUCHER

This gift voucher can be used as a full or part payment or until the balance is Zero and as long as the voucher is still valid
All gift cards are valid for 12 months.
Payment is done through our Gift Purchase form using a Credit Card.
Any additional cost exceeding the value of this voucher will be paid by the redeemer.
The gift voucher will be considered null and void without the Expiry Date and Authorisation code and other authentication signs or if tampered.
The gift voucher will not be replaced when lost, damaged or stolen.
In the event of any dispute, the decision of BlueClean Services is final
Blue Clean Services reserves the right to amend these terms and conditions without prior notice. Blue Clean Services Default terms and conditions still apply